Privacy Policy

Effective Date: April 27, 2026

Jeff's Carpet Cleaning & Restoration ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices, including how we handle text message (SMS) communications with our customers.

1. Who We Are

Jeff's Carpet Cleaning & Restoration
1420 FM 71 E
Sulphur Springs, TX 75482
Phone: 903-885-1320
Email: info@jeffscarpetcleaning.net

2. Information We Collect

When you contact us, request a quote, or schedule service, we may collect:

• Your name
• Service or billing address
• Phone number, including mobile number
• Email address
• Details about the service you are requesting (e.g., type of cleaning, condition of the area, photos you choose to send us)
• Payment information, if you pay for service through us (we do not store full credit card numbers on our website)

Our website also uses Google Analytics for basic site usage statistics and Google reCAPTCHA on our contact form to help prevent spam and abuse. These services may collect standard information such as your IP address, browser type, pages visited, and similar data.

3. How We Use Your Information

We use the information we collect to:

• Schedule, perform, and follow up on the services you request
• Communicate with you by phone, text message, or email about your appointment, quote, invoice, or service
• Send invoices and payment reminders
• Respond to questions or feedback you send us
• Improve the quality of our services and our website
• Comply with legal and tax obligations

4. SMS / Text Message Communications

This section describes our text messaging program in detail. By providing your mobile number to us — on our contact form, in person, or verbally when you schedule service — and giving us permission to text you, you agree to the terms below.

Program description

"Jeff's Carpet Cleaning customer service messaging" is a transactional SMS program used to communicate with customers about the services they have requested from us.

Types of messages you may receive

• Appointment confirmations and reminders
• Notices that a technician is on the way
• Replies to quote requests you submit
• Invoices and payment reminders
• Follow-up messages after a completed job

We do not use SMS to send marketing or promotional messages.

How you opt in

You opt in to receive text messages by giving us your mobile number and your permission, either through our website contact form, in writing, in person, or verbally when you contact us about service. We will only text you about the services and topics described above.

Message frequency

Message frequency varies based on your service interactions with us.

Cost

Message and data rates may apply, depending on your wireless carrier and your mobile plan.

How to opt out

You can stop receiving text messages from us at any time. Reply STOP to any text message we send you to unsubscribe. After you reply STOP, we will send one final confirmation message and will not send you further text messages from that program. Reply HELP for help, or contact us at 903-885-1320 or info@jeffscarpetcleaning.net.

Carrier disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

Privacy of your mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who help us deliver our messaging service (such as our SMS service provider) is permitted in order to send the messages described above. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. How We Share Information

We do not sell your personal information. We share information only as needed to run our business, including with:

• Service providers who help us operate, such as our website contact-form processor, our SMS service provider, payment processors, Google Analytics, and Google reCAPTCHA
• Insurance carriers when you ask us to bill or coordinate with them for fire or water damage restoration work
• Government agencies, courts, or law enforcement when required by law

6. Cookies and Website Analytics

Our website uses cookies and similar technologies through Google Analytics to understand how visitors use the site and through Google reCAPTCHA to help protect our contact form from spam. You can disable cookies in your browser settings, but some parts of the site may not work as well.

7. Data Security

We use reasonable administrative and technical measures to protect the information you share with us. No method of transmission over the internet or method of electronic storage is 100% secure, however, and we cannot guarantee absolute security.

8. Data Retention

We keep your information only as long as we need it to provide our services to you, communicate with you about past or future jobs, and meet our legal, tax, and accounting obligations.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can delete it.

10. Your Rights

You may contact us at any time to ask what personal information we have about you, to correct it, or to request that we delete it. To make a request, email info@jeffscarpetcleaning.net or call 903-885-1320.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" above. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or about our text messaging program, please contact us:

Jeff's Carpet Cleaning & Restoration
1420 FM 71 E
Sulphur Springs, TX 75482
Phone: 903-885-1320
Email: info@jeffscarpetcleaning.net